Ristorante pizzeria Piccola Italia Lieferservice : Mechenharder Str. 177, 63906 Erlenbach am Main

We ordered pizza for pickup and specifically requested it without onions. Unfortunately, when we got home, we discovered that there were onions on it anyway. When we called the restaurant, the lady on the phone showed no understanding, took no responsibility, and didn't even apologize. Even when we picked it up, she was uncustomer-friendly and suddenly changed the prices. The food was okay overall, but nothing special. The menu seems overly elaborate, offering dishes from all over the world rather than specializing in a particular cuisine. The salad dressing was obviously not homemade, but came from a package – you can tell right away. Customer-friendliness definitely doesn't look that way, so I can't recommend this restaurant.

We ordered two pizzas and an Italian salad there on Saturday. There were several small insects in the salad. We immediately lost our appetite after seeing this and the salad went into the bin. With an order of just under €35 and a salad for €8 (!), this definitely shouldn't be the case! I contacted you by email and described the case, but to date I have not received a response. Absolutely disgusting. Both the fact itself and the behavior that you don't even get an answer to it.

ATTRACTIVE OFFERS on the flyer! Much more expensive locally - food JUST OK. Staff incompetent and very unfriendly. Basement room location, absolutely NO AMBIENCE! I ordered the salads and 2 of 3 pizzas WITHOUT ONIONS, but it came WITH ONIONS. I specifically asked the lady on the phone 3 times to PLEASE take this into account because otherwise I would NOT be able to EAT her - after I got home and called, I was labeled a liar. Answer: “No, that’s not true, that’s just the way it is” because the lady simply doesn’t want to admit that she MADE a MISTAKE. I should just bring the pizza over shortly before work (a few hours later) and then get a new one - great. He'd rather throw away the pizza that I couldn't give to anyone else. And to do that, I have to drive the old pizza back across the entire Spessart. On a flyer that we received from DORT itself, we read: Menu 3 - 25€ and for an order of 35€ or more you get another 10%... Ordered for €37.50 (€33.75 after 10%). Neither did the third menu cost €25, nor did we get the 10% credited - when we politely asked, we were angrily rejected: "It doesn't matter, that old Bruda menu". Apart from the fact that we paid €6.25 TOO MUCH - the bad thing was that I couldn't even eat my pizza and I was left sitting on the money. Pizza was somehow still edible but nothing earth-shattering - it's absolutely not worth the price. Salad was OK in terms of quantity, but with very thin, cheap ready-made dressing. Definitely NOT recommended and we will all NOT be going there again! AFTER ME THE FLOOD!