LABORAL Kutxa : Av. de la Albufera, 33, Puente de Vallecas, 28038 Madrid

I called to make an appointment before coming in to open an account. On the phone he said I didn’t need an appointment and I could just come in. So after leaving work early and taking the metro to come in they said they only open bank accounts for people who need mortgages. Waste of my time. They were not helpful.

I give this office and its employees a 10! They processed my mortgage quickly and without any problems, being very transparent and helpful throughout the entire process. The service was very personal and friendly; they're a lovely team.

They attended to me without an appointment and answered my questions, giving me clear explanations and providing all the necessary information. The various managers who assisted me were very friendly.