THE HIDEAWAY Lausanne : Rue Cheneau-de-Bourg 1, 1003 Lausanne

I’m extremely disappointed with the quality and condition of the food I received. To begin with, I ordered two iced lattes, which were shown in the menu photo as individual coffee cups. Instead, I received a single warm bottle, only misleading, but completely inappropriate for an iced beverage. There was no ice, and the drink was room temperature at best. The cappuccino was even worse. It arrived in a damaged cup, with the edges broken and most of it spilled onto my burrito. The foam had completely disappeared, making it more of a cold coffee with milk than a proper cappuccino. As for the burrito, it was honestly inedible. The taste was repulsive, and having it soaked in spilled cappuccino only made it worse. I would be surprised if a guest re -ordered this, also my roommates agreed with me. The side salad was equally disappointing: low-quality ingredients, barely dressed, and lacking any seasoning. Considering I paid 77 CHF (excluding delivery and service fees due to my Uber Eats membership), I wasn’t expecting just good quality, I expected exceptional quality. Unfortunately, what I received was far from acceptable. It was really BAD. The food was poorly packaged, of low quality, and the delivery arrived after more than an hour, which is simply too long. I am giving one star only for the pancakes which were nice. Also, I am not the person who complaints all the time when items are missing or the food arrives cold, I usually move on and forget it. But this time it was really bad, I felt I needed to write a review. Furthermore, I really do NOT want to hear that the delivery is not your responsibility, because it’s NOT TRUE. You are equally responsible for packaging it right and avoid negative spillover effects. Overall, this experience was extremely disappointing and not at all reflective of the price point or expectations set by the listing. It felt like a complete scam.

Attentive service, welcoming us since the beginning to show us our seat. Various food selection for your typical healthy brunch style. Everything we ordered were superb and generous in portion. Coffee was also very proper. We had a very enjoyable Sunday brunch and will come back again 🥰

Best breakfast in Switzerland at a great price! Great food with healthy choices and great service from our waitress Hinda (I think that is the spelling!). Large giant coffee mugs with an excellent flavour from the blank long to a latte. Fresh squeezed orange juice without any bitterness (good oranges).