elemänt : Lotzwilstrasse 66, 4900 Langenthal

A disaster from start to finish. This is my first one-star review for a restaurant, but this place doesn't really deserve one. The waitresses were mostly absent, even though there were three service employees, but only four other customers. Both the waitress and the chef didn't know what was on the menu. Their excuse was that they had only been open since August 5th. The menu, which is available online, doesn't exist in the restaurant. Before we ate, the waitress placed a plate between us and said, "This is for the trash." She repeated it because I was speechless. The salad was mediocre, but the meat was tough and inedible. It was edible, yes, but I can't say it was enjoyable. Our complaint was well received by the first waitress; she apologized and took the plate with her. But then we heard a cursing voice from the kitchen. The second server came to our table and actually told me: "There was nothing wrong with the meat, they'd all tasted it, and that's what we ordered." "Excuse me? Tough and inedible?" I asked. I made it perfectly clear to the waitress that I didn't want to argue, but she didn't let up. She basically made me look stupid because I didn't know what an entrecôte tasted like. We just wanted to leave. I'd never been treated like that in a restaurant before. But the bill took a long time to arrive, like everything else. She then placed the bill on the table and left again. Of course, we were charged for everything. They only offered us a coffee, but we didn't want to wait for that too. As we left the restaurant, my husband said, "We should have known, the restaurant was almost empty, and yet it took them an hour to prepare our food."

Very tasty food. Cozy atmosphere. Friendly staff

Delicious, fresh dishes. Pasta, pizza, burgers and all kinds of meat and fish dishes at reasonable prices. Good wine list. Friendly and prompt staff.