Maier : Oltnerstrasse 6, 5014 Gretzenbach

Good service friendly staff. Food gotten really better since they have a new chef. Great place for brunch and pastries

One week ago a mother and her child went to Cafe Maier in Gretzenbach. They ordered a Cappuccino and a free Kindersirup for the child. Once the mother and the child went to the pay desk with the card, the waitress wanted to charge for the kindersirup and refused to give it to the child for free. She did not mention this before that the Kindersirup was not free. She did not ask what size the child wants and they do not have an age restriction for the free Kindersirup on their price list. We must say that the waitress was also very rude when she spoke to the mother and the child. The mother asked first why the free kindersirup is not free anymore but paid since she did not want to make a fuss. Today the mother went to the Cafe Maier again with her child. This time another waitress said that indeed, it is possible to give the Kindersirup to the child for free .This was okay for the mother and the child. While the mother and the child were waiting and playing a card game, the other waitress from one week ago stormed aggressively towards the mother and the child, shouting at them in front of all other guests. It was really a bad behaviour of that waitress, unprofessional and humiliating to shout at them in front of other guests. On top of all this, it turned out that she even overcharged, charging a higher price for the kindersirup which is not even on the Cafe Maier list . It was really a bad experience and we got even overcharged for it. Sadly, it was not the first time often we had various items and amounts on card or a large cappuccino when in fact we did not have it or only a small cappuccino instead of a large one. After todays humiliation and unfair treatment and even getting overcharged we will not go back there. The child also mentioned that they hardly put any sirup into the water and that it does not even taste like a sirup. On top of all this, in a shock reaction the child lost a card of the card game. After asking the waitress what might help to get the playing card back she very rudely just said oh we cannot do anything about it and cannot help to get it back to the child. The mother has been a good costumer there under the management of Mr. Maier since many years. However, given the unacceptable service of the waitress and the humiliation of the mother and the child in front of all other guests and without an apology, on top overcharging for it, we will not go there anymore.

The Bella Italia Schlummerbrot is an insult - 14chf for a breadroll, essentially just with some utterly flavourless melted cheese and pesto on top. Bland and hugely overpriced. Never coming back. I would advise you to avoid the place, unless you appreciate bad food at ridiculous prices.