Restaurant Pizzeria Rössli, Bonaduz : Hauptstrasse 2, 7402 Bonaduz

We had a very good meal (spaghetti a la bolognese and estate). A generous portion of pasta. Very friendly service. The terrace was pleasant with a gentle breeze.

Disappointing experience. The dish wasn't as advertised on the menu (frozen fries instead of hash browns, ketchup instead of tomato and olive sauce, and no vegetables). In the end, I got frozen fries and a piece of chicken breast for 25 francs. Aside from that, two tables that ordered the same meal 10 minutes after us received the correct meal 30 minutes before us. Update: I was correctly informed that my price was incorrectly worded, and the 25 francs included a 500 ml drink, a small salad, the main course, and a coffee/espresso. I neither decided on the fries nor agreed to the whole thing. After waiting 40 minutes, I was informed that the hash browns weren't included, without being asked if that was okay. In fact, I expect fresh fries in a restaurant – I can go to the nearest fast-food stand for frozen fries for a fraction of the price. There was no mention of the missing sauce—which was also the main reason for choosing this menu. I'm always open to suggestions from the kitchen if something is no longer available, but the final dish still disappointed me and wasn't what you'd expect in a restaurant. Update 2: In principle, of course, there would have been the option to write a factual explanation in response to my review—but you clearly didn't take that route. Lack of respect for guests and staff? Please describe when I behaved disrespectfully. The whole issue could have been avoided if you had delivered what was listed on the menu—I could see the dish at the neighboring table, and it looked very good there, too, so I was all the more disappointed when I received my plate. I also don't fully understand the wording of your response: I order something from you, receive a completely different—not equivalent—dish, give you my dissatisfied review, and then you insult me. If you had provided a factual response with a good explanation or perhaps even an apology, I would most likely have edited or even deleted my review. Thank you for choosing to leave this review here.

We were a group, and we were all very satisfied. - Very good food with fresh produce - The service was very friendly and attentive - No long wait times Conclusion: The Rössli is highly recommended!