im Ackermannshof - Restaurant & Bar : St. Johanns-Vorstadt 19/21, 4056 Basel

Subject: Serious Concern Regarding Recent Dining Experience Dear im Ackermannshof Team, I’m writing to express my deep disappointment with a recent dinner at your restaurant, which sadly caused me significant physical discomfort and has shaken my trust in a place I once considered a favorite. When I arrived, your waitress kindly assured me that my dietary requirements—lactose intolerant, vegetarian, and no alcohol—would be fully accommodated across the 4-course menu. I appreciated this, as I always communicate these clearly due to the severe discomfort I experience if they are not followed. Unfortunately, the dishes served to me included buffalo mozzarella, fried feta cheese, and undercooked eggs, all of which I would not have expected based on my restrictions. I ate them, trusting that my needs had been taken into account, but not long afterward, I began experiencing severe bloating and pain, to the point I could barely sit still. I spoke with the waitress during the meal, but was told the chef was too busy to address the issue. I ended up paying 400 CHF (with tip) for a dinner that made me sick. This experience was not only disappointing but physically distressing. At the very least, I would have expected your team to take responsibility immediately and offer an appropriate response. I urge you to take dietary restrictions more seriously moving forward, and I would appreciate hearing how you plan to address this.

Lovely service, cuisine, ambience and wine proposals. Ackermannshof has been tastefully fitted without losing its original charm. The team is clearly pushing hard to get the star they rightly held in Bubendorf - won't surprise me if it is sooner rather than later!

Great experience! Finest cuisine paired with friendly and highly attentive staff members - we really enjoyed our evening here 🙏