Restaurant Ustria La Cauma : Caumasee, 7018 Flims

Unfortunately, I left this place quite disappointed. I rarely write negative reviews — I usually prefer not to leave any at all — but in this case I feel it’s necessary to share my experience. I used to come here often on weekends before the major renovation in 2025, and I had always enjoyed it. The place had a simpler charm, and the quality matched the prices. While the new space is undoubtedly beautiful, I don’t think I’ll be returning. I stopped by for a late lunch on a Saturday and ordered a tartare — a dish that’s simple in theory, but easy to get wrong. From the start, the service was underwhelming: understaffed and noticeably unwelcoming. When my mother asked for a food menu, the response was abrupt and almost irritated, as if we had asked something inappropriate, even though we simply wanted to eat, not just drink. The worst part, however, was the food. The tartare had a strange orange color — possibly due to some odd seasoning like ketchup? — and it honestly ranked among the worst I’ve had in the region. The presentation was poor: the plate was visibly dirty with fingerprints and grease. Small details, yes, but they matter. It doesn’t take much to clean the edge of a plate before it leaves the kitchen. To make things worse, I had to wait nine full minutes for a small plate of butter after requesting it for the toast. I ended up eating out of hunger, trying to avoid further interaction with the staff. The spritz was decent, but noticeably smaller than what I used to get in previous years. It’s a real shame, because this was a place I often visited with family and friends. It used to be simple, but it always delivered. I sincerely hope things improve over time, as the potential is there. Ps:I suggest to do a little visit to ustria lags, for trying their tartare I think could give a good input.

As a Mexican family we felt treated with disrespect/racist by the male waiter. The whole restaurant was empty and he wouldn’t even take our order. Really exited to come here and spend our money with such a beautiful view :( Ruined our day for sure. If you’re Latino please don’t go and let’s support each other

Brand new restaurant near Flims that takes you a 20' walk (without elevator) through a cosy and at the same time spooky forest for getting there. Very nicely decorated and personnel was very friendly too. My daughter and I had baby spare ribs and they were just delicious! The wines also really good so we will certainly come back next year to see how they will be doing with a yr of experience in the backpack. Really good start! (Maybe one minor comment is the poor acoustics so quite noisy, probably little to do about it given the high ceiling)