Hotel Chalet du Lac : Schorren, 3807 Iseltwald

The lake and scenery were lovely, but the service ruined the experience for us. As Asian travelers, we felt ignored and unwelcome. While every white guest around us was greeted with smiles, friendly conversations, and casual questions about their trip, no one said a word to us. We had to wave down the staff to even place our order. The older lady who took our order never smiled once and made us feel like we were bothering her. The tall bald man wasn’t any better, his expressions were cold and dismissive the entire time. Bad attitude. To make things worse, one of the items we ordered never arrived. When we asked about the missing soup, the waiter denied it was ever ordered and gave us a rude look (tall guy blue shirt), as if we had done something wrong. There was no apology, just attitude. Meanwhile, both staff members continued to smile and chat with every white table nearby. The difference in how we were treated was obvious and painful. It genuinely felt like we didn’t belong just because of the color of our skin. We came for a nice lunch by the lake and left feeling hurt and disrespected. I would not recommend this place to anyone who expects basic kindness or equality in service.

We started to feel like visiting family house. It’s our 2nd time staying in this beautiful hotel. First it was just me and my wife couple of months ago and we fell in love with the view, kindness of the staff and the cleanliness. That’s why this time we booked again 3 nights for us and for our parents and this time again without any surprises it exceeded our expectation. To Start with, staffs are just amazing, so attentive, helpful and kind. On top of it, View of the rooms and location of the hotel is just unbeatable. The varieties at breakfasts is a perfect add-on. We had dinner 2 nights in the restaurant and each of us tried different meals in each night and all of the selections on the menu were just exceptional. We loved it all. Hat to the chef 🧑‍🍳 So, overall we enjoyed a lot and definitely we’ll come back again. Thank you so much again Châlet du Lac family !

Spectacular view from our room! We love everything about it and how it is so close to the water. The only thing I didnt like is the smell of smoke. We like to open the window and door for the view and fresh air. But when someone smokes from their balcony or at the restaurant, the smoke smell goes to our room.