Bootshaus Grill & Bar - Hafencity : Am Kaiserkai 19, 20457 Hamburg

My recent visit to Boothaus Hafencity left much to be desired, primarily due to significant service issues that overshadowed an otherwise mediocre meal. To start, I ordered a mocktail but was mistakenly served an alcoholic drink. While the waiter apologized when I pointed this out, and the drink was rectified, no compensation was initially offered. It wasn't until I specifically requested it when the bill arrived that any form of compensation was provided. We also noticed that our server gave a detailed "knife talk" to all other tables, explaining the different steak knives available. However, when our food was served, we were simply given a generic knife and it was just placed on the table, with no explanation whatsoever. Later, our side dishes were also brought out incorrectly, requiring another correction. Finally, when we were ready to pay, the same server spent a good ten minutes chatting with another table, completely ignoring us and another table that was also patiently waiting to settle their bill. These repeated errors in service and a clear lack of attention really detracted from the evening. As for the food, it was just "alright." The steak was nothing special, and I've certainly had better elsewhere. The sides were also uninspiring and didn't elevate the meal in any way. Overall, while the food was acceptable, the poor service was the main issue. The lack of proactive compensation for their mistakes, the unprofessional demeanor of our server, the noticeable disparity in service between our table and others, and the extended wait to pay were particularly frustrating. I wouldn't recommend based on this experience.

Very stylish and nice looking restaurant. Has a cosy atmosphere with great ambient. You need to reserve in advance the table. In addition to the standard menu they also have a seasonal one. A great selection of meat (of course), but also you can find some great fish and veggie options. Good selection of wines. I can recommend beef tartar, coleslaw salad and broccoli sprouts (you know your meat, I am sure :)). A nice touch is that they give you a variety of knives to choose from for your meat. Our waiter was very attentive and chatty, making sure we are having a nice time. Prices are rather high, but the quality of food is very good too, so it is worth it.

The restaurant is located on a beautiful spot in a really nice neighborhood. The service is amazing and the starters were out of this world. Only the wagyu burger did not impress me while it should for the price.