NOVINA HOTEL Herzogenaurach Herzo-Base : Olympiaring 90, 91074 Herzogenaurach

It’s a convenient hotel for work purposes; the rooms are spacious and clean. The problem is there are no food options nearby and the hotel food is “ok”. Restaurant and bar close quite early. Breakfast is quite rich in options.

We stayed at this hotel with our three small children and were concerned to find a visible buildup of dust — and possibly mold — in the bathroom ventilation system (photo attached). I reported the issue before breakfast. I was told someone would be sent to the room, but over an hour later, nothing had been done. There was no follow-up, no action, and no apology. At checkout, I politely asked about a partial refund. The staff member responded by rolling her eyes and giving me a dismissive look before offering 10% off. While I accepted this gesture, the interaction left me with the impression that guest concerns — even hygiene-related ones — are not taken seriously here. Cleanliness and responsiveness matter — especially when traveling with children. I hope management will reflect on both the issue and how it was handled.

Given the reviews of this hotel I expected it to be at least good. It is not. I didn't come expecting luxury but I did expect at least a place to get a good night's sleep, decent food and a degree of hospitality. From the moment you arrive there is no feeling of being welcomed or appreciated as a guest. Management is in fact, quite austere and unfriendly. The rooms are more like university dorm rooms with beds that are terribly uncomfortable. There are no top sheets on the beds only very thin, small blankets with odd under-filled pillows that are difficult to sleep on. The food is quite frankly awful and the menu is limited. The only saving grace is that there is a McDonalds within walking distance. Given its location, being close to Adidas and other corporate offices, you'd expect they would have standard features like USB ports to charge a cell phone but there are none to be found. The walls are paper thin. I could literally here the person in the next room closing their curtains. I would strongly recommend that you look elsewhere if you are seeking a decent night's rest and a welcoming environment.