Sam Kullman's Diner Regensburg : Friedenstraße 10, 93053 Regensburg

We were in town for a special occasion, the recent graduation of one of our nephew. The nephew and a group of friends decided they wanted to eat at Kullman's in downtown Regensburg. There was a reservation made for 2pm for a party of 16, but only 13 people showed. Being from the USA, I have never been in Kullman's and was very interested to see and experience the dining service, food and atmosphere. We arrived about 1:50 pm, and there was no parking in the rear of the restaurant. So, we dropped off our group and went to find a parking spot, which was down the street and left (towards the railway tracks), where we found parking. Once inside the restaurant, the decor was amazing and took a person back to 1950s-1960s USA diner. Very colorful and nostalgic. There is also outside seating too, if the weather is cooperating. We were greeted by our server, Oliver, who spoke fluent German and English. Oliver also brought us some Menus in English. He took our drink orders, and appetizer orders. After a few minutes he returned with our drinks, and took our dining orders. This was about 2:30'ish. Then we waited, and waited, and waited. About, 3:45pm we started to get restless. We had not seen Oliver, and had not seen any food. So, we inquired about our food, and we're told it would be out in 5 minutes. The food finally started arriving to the table around 4pm, with the last dish arriving around 4:15pm. This service is the reason for the 2 star service rating. Oliver reappeared, apologized and explained that the cook had an accident and he, Oliver, had to pickup the cook duties. He had asked his fellow staff members to help out with our table and also to explain what happened to us. The bad news is, none of the other staff members ever came over to our table, or explained anything to us. We saw servers all around us and even flagged a few down for beverage refills for the ~90 minutes we waited. As noted above, at 3:45 pm, we finally lost our patience and went over and demanded our food. The staff members should have all come together better as a team and covered our table. Hopefully, they will learn from this review or improve their service when these conditions and others like it arise in the future. When our food arrived, it was brought out in waves, which is okay, given, there were 13 of us in the group. All of the food was good and we were very hungry and ate it quickly. It was then that Oliver came out from the kitchen and apologized profusely. He told us what had happened, and gave us our checks. I very rarely give "service" a low star rating, but in this case, I cannot see how I can avoid it. Hopefully the staff and the owner will learn to covered situations like what I/ we experienced today so that other customers do not have the same experience. I would still visit Kullman's again and give them another chance. I think it's a good place to dine and they have a great atmosphere. The staff's very conscientious and I was having a good time as I got a chance to discuss things with everyone in our group.

Went on a Monday evening and the place was not empty, a few tables were occupied. Rich varianty of food, including (very limited) vegan options. The food was quite okay but unfortunately, during our stay not one waiter came to us to ask us if we wanted anything else, dessert or even refill of our drinks. So that was quite a disappointment, sitting there for half an hour without drink and no one to walking up to you. Maybe the rule is to ask for the waiter or go the the bar, I do not know.. Also some of the staff looked tired that could maybe be the issue…. Had big expectations, which were unfortunately unmet…

We went to Kullman's Diner just because we arrived very hungry from our way from home to Regensburg, so we were not expecting so much, just to grab something to eat. When we came inside we were just falling in love simultaneously, the ambient is sooooo cool, really a 50's Diner, it felt like we made time travel! I think I've never been in so an authentic Diner! The staff were all great, our favorite was the guy on the bar preparing the drinks, he really welcomed everyone and said good bye to everyone in a very happy way! 🥰 Well the food honestly, could not be so different than our experience, the burgers were just soo good, so tasty, so yummy, that in the night we got our way from town to the hotel hungry again, and without talk to each other we just went back straight to the Diner because we wanted to try their ribs! 🤭