Hilty Stübli : Kirchbühlstrasse 23, 3818 Grindelwald

Nice:)

The worst dining experience I’ve ever had in my life. Terrible service and terrible food. The server got my order wrong after making us wait about an hour and make us wait longer to the point where I had to cancel it. I had to ask them at least five times to get our drinks only to get a rude response from the staff. I ended up not eating anything at all for dinner on christmas day. The table next to us and across us were having problems as well. They made another error in taking orders and refused to remove it from the bill. The staff we’re extremely rude and unprofessional. We ended up paying $37 for literally water, coke zero, and terrible pasta that we did not get an hour later. We’ve been staying in this hotel for the past 3 days and this pretty much ruined the experience for us. Avoid at all costs.

Service disgusting and management rude and don’t take ownership of their mistakes. 5 of us went there last night (Christmas). Food arrived after about an hour and one order was wrong and one order had not been placed with the kitchen so did not arrive. That order arrived about 20 minutes after we had all eaten and was undercooked. It was sent back and asked to be canceled as we wanted to leave. In the interim we had ordered more sparkling water only for still water to eventually arrive. We asked for it to be replaced with sparkling and for new glasses. These were eventually delivered by what appeared to be a manager with severe attitude. What then appeared to be an owner arrived with the 5th meal and we said it was canceled and not required. She insisted we pay for it in any case and we refused. They were rude and non apologetic for the mess. There were at least two other tables near us that appeared to be having similar issues. AVOID THIS PLACE IF YOU CAN!