Spa & Resort Bachmair Weißach : Wiesseer Str. 1, 83700 Kreuth

Don’t book through booking. I’m reaching out to share a deeply disappointing experience I had with a hotel booking made through your platform, which left me feeling misled and financially taken advantage of. I initially booked the hotel based on the clearly displayed price. Just a few hours later, I was contacted and told the price had changed and that I must now pay the new, higher rate. This sudden change felt not only unfair, but also deeply unsettling especially as I had trusted your platform for transparency and consistency. Things worsened at checkout. The hotel demanded an additional payment for an “extra person,” even though the room type was clearly labeled on their homepage as suitable for up to three guests. Nowhere in the booking details or policies was there any mention of extra fees for a third guest. This unexpected charge felt like a betrayal of trust, and I left feeling more like a target than a guest. I’m asking for your urgent attention to this matter and a full review of this hotel’s listing and practices.

We stayed there with the children in an excellent hotel. Excellent spa facilities. Excellent restaurants. Italian, Japanese, Bavarian, German, international style. The hotel is located very close to the lake. I must praise a very nice guy who helps everyone a lot. Axel Mahnkopf is his name. He is always smiling. He constantly moves between the restaurants. And takes care of all the guests with a happy face. Thank you very much for the kind service. Thank you. Also. There's a lower bar. Mizo Bar. There's a guy there who makes cocktails - out of this world.

Great place for family. In spa they even have dedicated sections. Can be a bit noisy. Amazing facilities. Strongly recommend the outdoor heated pool. Wonderful view on mountains. Service can sometimes be lower than expected for such a hotel. —> But big kudos to Christina Rose and Fabian Jungmann who went the extra miles to make our stay one to remember